Need a hand with your computer? With your permission, a Kryze technician can securely connect to your screen and fix the problem while you watch. No appointment or travel needed.

Important: Only download this tool when you’re on the phone with a Kryze Technical Services technician and they’ve asked you to.

[ Download Remote Support ]

Windows only. Mac user? Call us at (515) 344-4087 and we’ll walk you through it.

How it works

1. Download and open the file. Click the button above, then open the file once it finishes downloading. There’s nothing to install.
2. Read us your ID and password. A window will open showing an ID and a one-time password. Read both to your technician.
3. Approve the connection. When we connect, you’ll see a prompt to accept. Once you do, we can see your screen and start working.
4. End the session anytime. Close the window when we’re done, or anytime you want to stop. Our access ends the moment you close it.

Your security

• We can only connect while the program is open and you’ve given us the ID and password.
• The password changes every session, so it can’t be reused later.
• Sessions are encrypted end to end.
• Nothing stays installed on your computer when you’re done.

Need help?
Call or text (515) 344-4087 or email [email protected].

Remote support is billed at a 1-hour minimum, then in 15-minute increments.